Frequently Asked Questions

Account Funding/Withdrawals New Accounts General Trading Trading and Technical Support Customer Service

Account Funding/Withdrawal

After I send my check, when can I start trading?

If I want to trade right away, what is the best way to fund my account?

What is the minimum required balance to open an account?

How do I fund my account?

What are your wiring instructions?

Can I wire other currencies to my account?

How do I withdraw funds from my account?

 

After I send my check, when can I start trading?

After your check clears you can start trading. A check could take up to 10 business days to clear.

If I want to trade right away, what is the best way to fund my account?

The best way to fund your account is through a wire transfer. As soon as Vision receives the wire you can start trading.

What is the minimum required balance to open an account?

Our suggested minimum balance is $5,000. The minimum balance, however, might vary due to margin requirements. If you would like to start with less, please contact us to discuss your needs and amount of risk capital.

How do I fund my account?

There are two options to fund your account. Via wire transfer (Please note, this is the recommended method since it represents cleared funds) and via check. If funded via check, please make sure the checks are made payable to Vision Financial Markets LLC (Please reference your Vision account number on your check) and mail the check t

Vision Financial Markets LLC
Four High Ridge Park
Stamford, CT 06905
Attention: Client Services

What are your wiring instructions?

You May Wire U.S. Dollar Funds T
BMO Harris Bank N.A.
111 West Monroe
Chicago, IL 60603
Swift: HATRUS44
ABA # 071000288
For the Account of: Vision Financial Markets LLC
Client Seg Funds Account Number: 438-2404
Further Credit to the Account of (Your name and Vision account number here)

Can I wire other currencies to my account?

Yes, you can.

You may wire Canadian Dollars to

MT103 BMO Harris N.A. Chicago, IL
Swift: HATRUS44
For the Account of: Vision Financial Markets LLC
Account # 44422-438-2404
Further Credit to the Account of (Your name and Vision account number here)

You may wire Euro Funds to

MT103 BMO Harris Bank N.A. Chicago, IL
Swift: HATRUS44GTM
MT202 Deutsche Bank, Frankfurt, Germany
Swift: DEUTDEFF
Credit: HATRUS44GTM
Account # DE265-007-001-00959-119900
For the Account of: Vision Financial Markets LLC
Account # 300894382404
Further Credit to the Account of (Your name and Vision account number here)

You may wire British Pounds to

MT103 BMO Harris Bank N.A. Chicago, IL
Swift: HATRUS44GTM
MT202 Barclays Bank PLC London
Swift: BARCGB22
Sort Code: 20-32-53
Credit: HATRUS44GTM
Account # GB96BARC203-253-906-50528
For the Account of: Vision Financial Markets LLC
Account # 777554-382420
Further Credit to the Account of (Your name and Vision account number here)

You may wire Japanese Yen to

MT202 Bank of Tokyo Mitsubishi
Swift: BOTKJPJT
MT103 BMO Harris Bank N.A. Chicago, IL
Swift: HATRUS44
Credit: HATRUS44
Account # 6530425141
For the Account of: Vision Financial Markets LLC
Account # 3008943-82420
Further Credit to the Account of (Your name and Vision account number here)

You may wire Swiss Francs to

MT103 BMO Harris Bank N.A. Chicago, IL
Swift: HATRUS44
MT202 Credit Suisse Zurich
Swift: CRES-CHZZ80A
For the Account of: Vision Financial Markets LLC
Account # 99977-438-240-4
Further Credit to the Account of (Your name and Vision account number here)

You may wire Australian Dollars to

MT103 BMO Harris Bank N.A. Chicago, IL
Swift: HATRUS44
MT202 Commonwealth Bank of Australia, Sydney, Australia
Swift: CTBAAU2S
For the Account of: Vision Financial Markets LLC
Account # 11188-4382420 Australian Dollars
Further Credit to the Account of (Your name and Vision account number here)

If you need to wire in another currency, then please contact our treasury department via: info@expressfutures.com.

How do I withdraw funds from my account?

You can do so via wire transfer and via check. Instructions to withdraw funds from your account should be directed to your broker. Please call your broker with instructions to remit funds from your Vision account. Toll free 888-769-9399

Vision can wire transfer your funds directly to your personal bank account. There is a $25 fee for all domestic outgoing wire transfers and a $40 fee for all foreign wire transfers.

To request a wire transfer from your account you should contact your broker and provide him/her with the following information:

1. The name of your bank
2. The location of your bank (city and state)
3. The ABA/Routing number for your bank
4. Your bank account number
5. Your name as it appears on your bank account

 

New Accounts

What type of account can I open with ExpressFutures.com?

Does ExpressFutures.com handle IRAs?

Can I open an international account with ExpressFutures.com?

Does ExpressFutures.com only offer online trading?

 

What type of account can I open with ExpressFutures.com?

ExpressFutures.com offers a variety of accounts to meet your investment needs:

  • Individual
  • Joint (JTWROS & Tenants in Common)
  • Corporate & LLC
  • Partnership & LLC
  • Sole Proprietorship
  • Trust
  • Retirement accounts

Does ExpressFutures.com handle IRAs?

Yes, we do accept IRAs for commodity trading. You will need a custodian for your IRA. Please contact your introducing broker for more information. There is a wide list of different custodians whom you can use for your retirement account. The most commonly used by us are Millennium Trust Company and Equity Trust Company DBA Sterling Trust. The following types of retirement accounts can be opened through us:

  • Traditional IRA
  • Roth IRA
  • Rollover IRA
  • SEP IRA

Can I open an international account with ExpressFutures.com?

Yes. Please call our Client Services Team at +1.888-769-9399 to find out whether there are any restrictions. Also, in case of international entities which are very unique, please keep in mind that Vision must review your new accounts documentation before we can decide what additional documents, if any, may be required.

Does ExpressFutures.com only offer online trading?

No. ExpressFutures.com is well know for online trading but out brokers also offer Full Service, Discount Trading and Broker Assisted Accounts.

 

General Trading

I forgot my PIN number, where can I find it?

How can I change my PIN number?

How do I decide which trading platform I should use?

How do I download the platform?

Can I contact Trading Applications Group directly?

What is the cost to have an online platform?

What is the minimum balance to be eligible for an online platform?

 

I forgot my PIN number, where can I find it?

For security purposes, we send the PIN in an e-mail once your account is opened. After that, you will need to contact Client Services Team toll free at 888-769-9399 and answer your established verification questions in order to be given a new PIN.

How can I change my PIN number?

Your broker  or Vision can assist you with that. Please call toll free 888-769-9399 in order to change your PIN number

How do I decide which trading platform I should use?

Visit the Trading Platforms section of our site to learn about each platform. You can also call our friendly brokers toll free 888-769-9399 to get our opinion of which platform would be best for you based on your individual trading needs..

How do I download the platform?

The link to download the platform can be found in the e-mail sent out when you become an online trading customer. If you wish to download the platform prior becoming a customer, you can certainly do so by contacting our Trading Applications Group  via toll free 888-769-9399 for a demo. Or, visit our Trading Platforms page and request a demo online.

Can I contact Trading Applications Group directly?

You can contact our Trading Applications Group directly toll free 888-769-9399 between 8:00 AM and 5:00 PM Eastern Time.

What is the cost to have an online platform?

Costs vary by platform. Please contact your broker for further information.

What is the minimum balance to be eligible for an online platform?

The typical minimum balance to open an online trading account is $5,000. Certain trading platforms or styles may require additional funding.

 

Trading and Technical Support

Do I need to keep a record of my transactions?

Should I reconcile my statement like a checkbook?

When placing an order, is it important to listen to Vision repeating the order back to me?

When I place an order online and receive a ticket number, has my order been transmitted to the exchange?

When I cancel an order and get a ticket number is my order cancelled?

If I think my order is due a fill, is it safe to assume it is filled?

If I see a fill on my order can the status change?

What should I do if there is a trade I do not know about in my account?

What should I do if I need to talk to someone regarding trading after hours?

What should I do if I cannot connect to the trading software?

 

Do I need to keep a record of my transactions?

Yes. It is very important to have a detailed record of your transactions. ExpressFutures.com recommends that you save a copy of your order or create a screen capture of your order showing the date, time and ticket number for all orders placed.

Should I reconcile my statement like a checkbook?

Yes, it is very important to verify that all trades have processed correctly at the end of every trading day. As a self-directed trader, you are responsible to verify all trades have processed correctly and notify Vision in a timely manner of any discrepancies.

When placing an order, is it important to listen to Vision repeating the order back to me?

Yes, it is very important. When the order is repeated back, that is the confirmation of your instructions. Once agreed to, it is the order that will be placed for your account.

When I place an order online and receive a ticket number, has my order been transmitted to the exchange?

A ticket number is simply an acknowledgment from the software of an attempt to send your order to the exchange. It is very important for you to check the order status. If there is an error message, please call Client Services immediately at +1.877.836.3949.

When I cancel an order and get a ticket number is my order cancelled?

No. A ticket number is simply an acknowledgment of an attempt to send your order to the exchange. Your order may be filled before the order can be cancelled.

If I think my order is due a fill, is it safe to assume it is filled?

No. There are a number of reasons why an order may not be filled. If you think an order should be filled and there is no fill posted please call your broker or Client Services.

If I see a fill on my order can the status change?

Yes, there are a few reasons why an order that is showing as filled may not be filled. If an order changes from filled to any other status, you should call your broker or Client Services.

What should I do if there is a trade I do not know about in my account?

Do not offset the trade. Call your broker or Client Services and inform them of the mistake. If you offset the trade and it turns out to be someone else's position, you will be responsible for the offsetting trade.

What should I do if I need to talk to someone regarding trading after hours?

You can contact our 24-hour order desk for any trading related issues. When you are a client, you will be given the 24 hour online trade desk toll free number.

What should I do if I cannot connect to the trading software?

If you are trying to place an order, call Trading Applications Group directly at +1.866.594.2342. Otherwise, there are a few steps to take before calling Technical Support. First, can you connect to the Internet independent from the trading software? If not, your Internet connectivity is likely the culprit, and will need to be restored prior to connecting to the trading software. Second, have you tried restarting the trading software? Third, have you recently added, upgraded or changed any security software? If so, can you disable it and see if you can connect. If this fixes the issue, you will need to configure your security program to allow the trading software to connect to the Internet. If this is a corporate machine you will need to talk to your systems administrator. If you can connect to the Internet and have tried the previous steps please call Trading Applications Group.

 

Customer Service

Can I get my account statements electronically?

How do I change my address?

What can I do if I am having trouble logging in?

What are the definitions for the abbreviations used on my online Account Review?

What is the fastest way to open a new account?

Who should I call if I have a question regarding activity in my account?

Who should I call if I did not receive my account statement?

How do I close my account?

 

Can I get my account statements electronically?

Yes. "Electronic Statements" is Vision's recommended method of receiving your account statements. Electronic Statements will insure that you receive your confirmation statement the morning after any trade has been placed, without the inconvenience of waiting for your statement to reach you via standard U.S. mail.

How do I change my address?

All changes to your contact information (e.g., mailing address, phone number, e-mail address, etc.) must be submitted to us in writing. We will accept a fax, e-mail (as long as it originated from the e-mail address which we have on file for you) or a standard letter.

What can I do if I am having trouble logging in?

To login to your ExpressFutures.com account review, please visit the link under Trading Tools and select Client Log in  You will need your account number and PIN. If you need to verify either number please contact us toll free 888-769-9399 or email us at info@expressfutures.com

What are the definitions for the abbreviations used on my online Account Review?

  • OTE Open Trade Equity - The value of open futures positions calculated using the settlement price on the date of the statement.
  • LOV Long Options Value
  • SOV Short Options Value
  • SOD Securities on Deposit (value of T-Bills or T-Notes)
  • P/C Puts or Calls
  • AVG Average Price
  • STL Settlement Price
  • Margin EXC/DEF Margin Excess or Deficiency
  • LTD # - Last Trading Date
  • TX # - Ticket Number
  • NET. LIQ Net Liquidity - Represents the value of your account if you had closed all open positions at the settlement price on the date you are currently viewing.


What is the fastest way to open a new account?

Using our easy to use online account application is the fastest way to open a new account.

Who should I call if I have a question regarding activity in my account?

All questions regarding trading activity in your account should be directed to your broker. Please call us toll free 888-769-9399

Who should I call if I did not receive my account statement?

If you have not received your Vision statement, please contact Vision's Client Services team at +1.877.836.3949 or e-mail Vision at clientservices@visionfinancialmarkets.com.

How do I close my account?

Instructions to liquidate and/or close your Vision account should be directed to your broker.

 



TRADING FUTURES AND OPTIONS INVOLVES SUBSTANTIAL RISK OF LOSS AND IS NOT SUITABLE FOR ALL INVESTORS. PAST PERFORMANCE IS NOT NECESSARILY INDICATIVE OF FUTURE RESULTS.